Privacy Policy

Last updated: 1st of July 2024

OVERVIEW
This Privacy Policy describes how Boss Pool Heating (Boss Polymer Technologies Group) (the “Boss”, “Site“, “we“, “us“, or “our“) collects, uses, and discloses your personal information when you visit or use Boss’ Services from bosspoolheating.com.au (the “Site“) or otherwise communicate with Boss(collectively, the “Services“). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information Boss have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy*. If you do not agree to this Privacy Policy, please do not use or access any of the Services or use the Boss website in any form.

CHANGES TO THIS PRIVACY POLICY
Boss may update this Privacy Policy from time to time, including to reflect changes to Boss’ practices or for other operational, legal, or regulatory reasons. Boss will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

HOW BOSS COLLECT AND USE YOUR PERSONAL INFORMATION
To provide the Services, Boss collects and has collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that Boss collects and uses varies depending on how you interact with Boss.

In addition to the specific uses set out below, Boss may use information that Boss collects about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, Boss’ rights, and the rights of Boss’ users or others.

WHAT PERSONAL INFORMATION BOSS COLLECT
The types of personal information Boss obtains about you depends on how you interact with Boss’ Site and use Boss’ Services. When Boss uses the term “personal information”, Boss is referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information Boss collects.

INFORMATION BOSS COLLECT DIRECTLY FROM YOU
Information that you directly submit to Boss through Boss’ Services may include:

• Basic contact details including your name, address, phone number, email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
• Account information including your username, password, security questions.
• Customer support information including the information you choose to include in communications with Boss, for example, when sending a message through the Services.

Some features of the Services Boss may require you to directly provide Boss with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

INFORMATION BOSS COLLECT THROUGH COOKIES
Boss also automatically collects certain information about your interaction with the Services (“Usage Data”). To do this, Boss may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use Boss’ Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

INFORMATION BOSS OBTAIN FROM THIRD PARTIES
Finally, Boss may obtain information about you from third parties, including from vendors and service providers who may collect information on Boss’ behalf, such as:

• Companies who support Boss’ Site and Services.
• Boss’ payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or Services you have requested, in order to perform Boss’ contract with you.
• When you visit Boss’ Site, open or click on emails Boss sends you, or interact with Boss’ Services or advertisements, Boss, or third parties Boss works with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information that Boss obtains from third parties will be treated in accordance with this Privacy Policy. Boss is not responsible or liable for the accuracy of the information provided to Boss by third parties and is not responsible for any third party’s policies or practices. For more information, see the section below, Third Party Websites and Links.

HOW BOSS USE YOUR PERSONAL INFORMATION

1. Providing Products and Services.
   Boss uses your personal information to provide you with the Services in order to perform Boss’ contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
2. Marketing and Advertising.
   Boss uses your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or Services. This may include using your personal information to better tailor the Services and advertising on Boss’ Site and other websites.
3. Security and Fraud Prevention.
   Boss uses your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. Boss highly recommends that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact Boss immediately.
4. Communicating with you.
   Boss uses your personal information to provide you with customer support and improve Boss’ Services. This is in Boss’ legitimate interests in order to be responsive to you, to provide effective Services to you, and to maintain Boss’ business relationship with you.

COOKIES
Like many websites, Boss uses Cookies on Boss’ Site. For specific information about the Cookies that Boss uses related to powering Boss’ website. Boss uses Cookies to power and improve Boss’ Site and Boss’ Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (this constitutes Boss’ legitimate interest in administering, improving and optimising the Services). Boss may also permit third parties and Services providers to use Cookies on Boss’ Site to better tailor the Services, products and advertising on Boss’ Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how Boss shares information with third parties such as Boss’ advertising partners.

HOW BOSS DISCLOSE PERSONAL INFORMATION
In certain circumstances, Boss may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform Services on Boss’ behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners, to provide Services and advertise to you. Boss supports personalised advertising with third party Services. Boss’ business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct, request Boss or otherwise consent to Boss’ disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
• With Boss’ affiliates or otherwise within Boss’ corporate group, in Boss’ legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, Boss’ rights, and the rights of Boss’ users or others.

Boss have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in “How Boss Collect and Use your Personal Information” and “How Boss Disclose Personal Information”:

Boss does not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

USER GENERATED CONTENT
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

Boss does not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. Boss is not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

THIRD PARTY WEBSITES AND LINKS
Boss’ Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by Boss, you should review their privacy and security policies and other terms and conditions. Boss does not guarantee and is not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by Boss or by a third party. Boss’ inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

CHILDREN’S DATA
The Services are not intended to be used by children, and Boss does not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided Boss with their personal information, you may contact Boss using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, Boss does not have actual knowledge that Boss “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

SECURITY AND RETENTION OF YOUR INFORMATION
Please be aware that no security measures are perfect or impenetrable, and Boss cannot guarantee “perfect security.” In addition, any information you send to Boss may not be secure while in transit. Boss recommends that you do not use unsecure channels to communicate sensitive or confidential information to Boss.

How long Boss retains your personal information depends on different factors, such as whether Boss needs the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

YOUR RIGHTS AND CHOICES
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, Boss may decline your request as permitted by law.

• Right to Access / Know.
  You may have a right to request access to personal information that Boss holds about you, including details relating to the ways in which Boss uses and shares your information.
• Right to Delete.
  You may have a right to request that Boss delete personal information Boss maintains about you.
• Right to Correct.
  You may have a right to request that Boss corrects inaccurate personal information Boss maintains about you.
• Right of Portability.
  You may have a right to receive a copy of the personal information Boss holds about you and to request that Boss transfer it to a third party, in certain circumstances and with certain exceptions.

• Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information.
  You may have a right to direct Boss to limit Boss’ use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
• Restriction of Processing
  You may have the right to ask Boss to stop or restrict Boss processing of personal information.
• Withdrawal of Consent
  Where Boss relies on consent to process your personal information, you may have the right to withdraw this consent.
• Appeal
  You may have a right to appeal Boss’ decision if Boss declines to process your request. You can do so by replying directly to Boss’ denial.
• Managing Communication Preferences
  Boss may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in Boss’ emails to you. If you opt out, Boss may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on Boss’ Site or by contacting Boss using the contact details provided below.

Boss will not discriminate against you for exercising any of these rights. Boss may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, Boss will require that the agent provide proof you have authorized them to act on your behalf, and Boss may need you to verify your identity directly with Boss. Boss will respond to your request in a timely manner as required under applicable law.

COMPLAINTS
If you have complaints about how Boss processes your personal information, please contact Boss using the contact details provided below. If you are not satisfied with Boss’ response to your complaint, depending on where you live you may have the right to appeal Boss’ decision by contacting Boss using the contact details set out below, or lodge your complaint with your local data protection authority.

INTERNATIONAL USERS
Please note that Boss may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.

If Boss transfer your personal information out of Europe, Boss will rely on recognised transfer mechanisms like the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

CONTACT
Should you have any questions about Boss’ privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call 1300 786 489 or contact Boss at sales@bosssolar.com.au. Boss at Boss’ physical address: 28 Miles Street, Mulgrave VIC 3170, Australia.

*Subject to Boss Polymer Technologies Group standard Terms and Conditions